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A few years back, Manhattan couple Jim Glaub and Dylan Parker inexplicably began receiving children’s letters to Santa Claus at their Chelsea apartment. In 2010, what had been a trickle turned into a tide, with Glaub and Parker receiving more than 400 letters—many from children who pleaded with Santa to give them the Christmas their parents couldn’t afford. Filmmaker Sarah Klein (co-founder of the production house Redglass Pictures with Tom Mason) found out about the letters, and followed Glaub and Parker’s efforts to turn a freak occurrence into an opportunity to spread holiday cheer.