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Eleanor Kelly, Chief Executive of south London's Southwark Council, wants to see how slashed budgets are affecting the borough's services, residents and an often under-appreciated staff. Cuts of nearly 100 million pounds have forced Eleanor to think outside the box. With 300,000 residents demanding round-the-clock services and pressure mounting as a result of an inquest into a tragic fire, the undercover CEO needs to discover if slashed budgets mean Southwark is failing its residents. But after years at the top, she's shocked at what she finds.