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Trish is conducting staff appraisals and Danielle is feeling the pressure, while Angela is in an unusually good mood. When the reason for her cheerfulness comes to light, George suspects that she is not telling the whole truth and seeks revenge. Karl arrives for work with a spring in his step - he has finally got a girlfriend. Then he discovers that she signs on at the job centre - where relationships between staff and jobseekers are against the rules.